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We also
provide a full array of other services for your property, which will
better help you make decisions. Below are some of the items we will
perform:
Understanding the Financial Performance
Stamar Management Corp
provides a full accounting service for your property with
experienced staff that correctly accounts for all funds and
maintains complete and accurate records. All funds are deposited
into a federally insured financial institution trust account.
Reports You Will Receive
We will send you a
monthly detailed report mailed on the tenth of the month. This
report will show you rents received and expenses paid for the
previous month. With it you will receive a transaction register, so
you will be able to further track income and expenses as well as a
rent roll and a summary of delinquencies at the end of the month.
Collection of Rents
Stamar Management Corp collects all the rents from your tenants. On
the tenth of the month, we review the payment status of all tenants,
and send a letter to any tenants that are delinquent. On the 20th of
the month, a second letter is sent giving the tenant a deadline to
pay. By the end of the month, we will discuss options with you on
whether we should use legal means to obtain restitution of the
premises, or to encourage payment.
Maintaining your Property
Your property manager will supervise the completion of all
maintenance using qualified maintenance staff or vendors that are
part of a select list that Stamar Management Corp has developed.
That list is of vendors and contractors who are licensed and insured
to provide service you will need. Maintenance requests are generated
through inspections, telephone requests, additional work as a result
of previous or current jobs, or a preventive maintenance plan.
Maintenance work is reviewed and authorized by the property manager,
and assigned to the appropriate vendor. The manager then monitors
the invoices for completion, quality, and costs. We will establish a
spending limit, and any non-emergency work costing more than that
limit will be reviewed with you before any work is started.
Stamar Management Corp has a 24-hour emergency maintenance system. A
senior property manager and a maintenance person are on call to take
care of emergencies. If a potential property damaging, or life
threatening emergency were to occur such as: water pipe break, fire,
heating failure, roof leak, flood or other disaster, Stamar
Management Corp will assign a vendor or will respond within an hour
to repair or secure the complex. We will review all incidents to
determine whether an insurance claim is necessary.
All maintenance work discussed below will either be handled on a bid
basis or assigned as the need arises. You may choose to have your
own contractor perform any of the work below. All maintenance work
costing more than $5,000.00 will require three bids, and will carry
an additional 5% project coordination fee.
Heating and Cooling
Stamar Management Corp will develop a plan to manage the heating and
cooling needs of your property. We will hire and supervise a
qualified heating and cooling contractor to perform all maintenance
and service. We will establish specifications in which the heating
and cooling system will be maintained, and have the plan bid
accordingly. All service calls are reviewed by the property manager
and referred to vendor to resolve. All HVAC invoices are then billed
to the tenants in accordance of their leases.
Electrical
Stamar Management Corp will supervise all electrical work necessary.
All maintenance requests will be reviewed by the property manager
and assigned to the appropriate qualified vendor.
Elevators
Stamar Management Corp will coordinate annual elevator inspections.
Our property manager will review the report and determine a course
of action to repair any potential problems. Any reports or problems
will be reviewed and assigned by the property managers. Any failures
or emergencies will be resolved immediately by the assigned
contractor.
Janitorial
Our property manager will coordinate the janitorial work at your
building. We will inspect hallways, elevators, restrooms, and
entryway to ensure that the utmost cleaning and sanitation standards
have been met. We will also inspect tenant spaces to make sure their
needs are being met. Stamar Management Corp will meet with the
janitor regularly for a complete inspection, and review of services
combined.
Plumbing and Fixtures
All appropriate plumbing and fixture work is done as requested.
Stamar Management Corp has a list of qualified vendors who can
respond to plumbing problems immediately. Our manager will review
the leases, to identify tenants who will be responsible for plumbing
repairs. If the tenant is responsible for any work completed by the
Landlord, the tenant will be billed and all appropriate action will
be taken to collect any balance owing.
Minor Painting
Our property manager will review the paint condition and inform you
on steps that need to be taken. We will advise you if we think
interior painting needs to be done in vacant spaces.
Roofing and Drains
Stamar Management Corp will inspect the roof once a year. If
necessary a selected contractor will be asked to assist in the
inspection. We will submit pictures for review by you. You, the
property manager and roofer will determine what work should be done
to any problems which, may arise out of an aging roof. Stamar
Management Corp’s maintenance department or a selected contractor
will clean the gutters and down spouts in October, December, and
May. We will monitor for roof leaks, review incoming service calls
and refer to appropriate vendor.
Weatherization and Seasonal Maintenance
Managers review the specific needs in regards to drainage, freezing,
and wind. Stamar Management Corp implements a plan to weatherize all
properties every November to include, but not limited to, closing
outside vents, covering hose bibs, and any other item determined by
manager and ownership. We instruct tenants on what they should do if
freezing weather occurs.
Grounds Maintenance
Stamar Management Corp will ensure that the property is swept and
kept looking clean. We will engage a professional landscaping
company to maintain landscaped areas.
Graffiti Removal
Removal and elimination of graffiti a top priority within our
company. Within 24 hours after a tag has been identified our
maintenance department is making arrangements to clean up or touch
up affected areas. Usually, graffiti cleanup and cover up can be
completed within a few days.
Parking Lots
Stamar Management Corp will hire a sweeper to sweep all driveway,
and through ways on a twice a month basis. Stamar Management Corp
will monitor the sweeping company to ensure that the lot is swept
properly and debris is removed from the premises. We will arrange
for wintertime snow plowing.
Maintenance Forms
Service calls are handled through the use of two forms that are used
for maintenance control. The first is generated by our automated
work order tracking system and is simply a work order. The work
order is filled out and then reviewed and approved by the property
manager. If the call is assigned to Stamar Management Corp
maintenance department, the call is completed and sent to the
accounting department, where the amount is invoiced and paid, with
property manager approval, from the appropriate account. If the call
is assigned to an outside vendor, the information is entered into
the maintenance database.
Another form, which is used by our property managers, is our
Commercial Building Inspection Sheet. This sheet helps guide our
property manager to look at certain items that may cause problems.
From the inspections the property manager develops a list of
projects and work orders to be dealt with immediately or in the
future through budgeting.
Keeping Your Tenants Happy
Stamar Management Corp believes in forging strong partnerships
between building managers and tenants. These relationships enable us
to know what is going on at a particular site. We regularly visit
with tenants to see what we can do for them. We find these informal
meetings frequently identify problems at a property. They enable the
tenant to voice concerns about the structure, management, other
tenants, or neighborhood problems which adversely affect the tenants
business.
Immediately after we are retained, we will send out letters to
tenants introducing ourselves. Our manager will then meet with the
tenants so we can start developing our relationship as soon as
possible. Our experience shows us, the more we know about your
tenants and your tenants business, the better we can serve them.
Stamar Management Corp responds to any maintenance or service needs
a tenant may have. Calls are routinely followed up within 24 hours,
except in emergencies or during a system failure when immediate
response is necessary. The Property Manager responds to any
questions regarding leasing and rents. We send notices informing
tenants of special maintenance projects such as building painting or
cleaning, lot paving and major roofing jobs.
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