Q1. Why is the monthly fee so low?
Answer: Our streamlined process has allowed us to pass savings on to the property owners seeking management for their properties. (back to top)

Q2. Does the monthly fee go up?
Answer: We strive to keep our low price philosophy, so each contract is locked in at a fixed low price for one year. (back to top)

Q3. How do you determine the rent that will be charged for my property?
Answer: We will use comparable rental values in the immediate market area to determine the maximum amount of rent than can be collected for your unit.
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Q4. What are the initial rental fees and how are they collected?
Answer: It is generally preferred to collect first month's rent plus a security deposit. We normally take a non-refundable cleaning fee sufficient to have the property cleaned after it is vacated, plus a refundable security deposit totaling one month's rent. The property is automatically professionally cleaned between each tenant.

The security deposit is held in a Clients Trust Account, as mandated by the state of Texas Real Estate Commission. (back to top)

Q5. How will Stamar Management Corp find tenants for my house? How long will it take?
Answer: Your home will immediately be put on our list of available properties utilizing all avenues of advertising: MLS, external signs, internet (including craigslist).

We are in frequent contact with many real estate agents in the Dallas/Fort Worth metro area and suburbs, relocation offices of major companies, and a large pool of tenants-in-need.

It normally takes two to four weeks to rent a home. It sometimes takes longer in the winter. A home goes on the list of available properties as soon as we receive notice from the existing tenant and permission from the owner to re-rent. (back to top)

Q6. When do I get my money each month?
Answer: Monthly accounting statements are sent, and payments are initiated on the 10th of each month providing the rental funds have cleared. Payments are initiated through a payment system, and depending on your location, your check should be received within 5 days from payment initiation. The statement will have all activity on the account for that month. (back to top)

Q7. How is the property protected if the tenant cause damage?
Answer: In most cases, the security deposit collected upon move-in is more than adequate to repair the minor damages caused by tenants. Tenants with excellent credit and references seldom cause much damage and almost never in excess of the security deposit. Our screening company checks criminal, credit and eviction records as well as job history and landlords.

Should the tenants leave the property owing more than is covered by the security deposit, they will be billed. If they do not pay, it will be turned over to a collection agency. (back to top)

Q8. How do I get my house ready to rent?
Answer: Your home must be left in professionally cleaned condition, because the tenants will be paying a non-refundable cleaning fee. Your property manager prefers to arrange this cleaning to ensure that the cleaning guidelines are strictly followed. The carpets must be freshly cleaned and all debris and personal belonging removed from the house.

You should consider painting any room that has dirty or marred walls. A neutral color is best. Your property manager will be happy to discuss any necessary repairs or painting with you. Neutral window coverings such as blinds should be left, but not curtains that match a particular bedspread or couch.

Whether or not the washer, dryer, or refrigerator should be left depends on the property. You should discuss these questions with your Property Manager.

The tenants are requested to maintain the yard in the condition it is provided to them. Therefore, the yard should be freshly mowed, weeded, trimmed and the leaves and debris removed.
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Q9. Who will I be dealing with on a monthly basis regarding the management of my property?
Answer: Each property is assigned an asset manager based on location; this asset manager will serve as your primary contact point for all issues concerning your property. (back to top)

Q10. What does Stamar Management Corp do if the tenant does not pay rent on time?
Answer: The rent is due on the first of each month and considered late after the fifth. If payment is not received by this date a "72-Hour Notice" to pay the rent or vacate will be delivered to the tenant. If they have not paid by the end of the notice period, we will notify the owner and file at the courthouse for a FED (eviction) hearing, which will be within ten to fourteen days. In most cases, we will handle all evictions ourselves, without an attorney. You would pay for filing fees, but there is no additional charge for our time - it is part of normal management. If an attorney is necessary in a contested FED, you will be responsible for any legal fees. (back to top)

Q11. Can I use my own service personnel to make repairs to my property?
Answer: We are more than happy to work with your service personnel. However, we do require that you allow us to schedule our own appointments for service at your property. (back to top)

Q12. Do you require me to deposit reserves at the onset of our agreement?
Answer: Each situation is assessed on a case-by-case basis. Under normal circumstances we do not require reserves to be deposited at the onset of a property management agreement, but may if your property requires extensive make-ready repairs. (back to top)

Q13. If I decided to sell my property, can you help?
Answer: Of course. Stamar Management Corp is a licensed real estate broker in the state of Texas. (back to top)

Q14. Do you offer discounts?
Answer: We offer a 15% discount for owners who have 20 properties managed by us.
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Q15. Will I get called in the middle of the night with emergencies?
Answer: Our property managers get the emergency calls. You will never be called in the middle of the night! (back to top)

All non-emergency repairs come to us as a work order request submitted by the tenant. If it is a repair essential to the maintenance of the property and less than $200, the repair will be ordered and you will see an entry for the payment of that bill in your next statement. If the cost is more than $200, or if there is a question of what should be done, the property manager will call you for direction. (back to top)

Q16. Do you accept Section 8?
Answer: Yes we do, but before we advertise a unit for lease via the Section 8 program, we make sure that each owner understands the Section 8 program and process. There is about a 45-60 day delay in the first disbursement from Section 8 once a tenant moves in. (back to top)

Q17. How long will it take to rent my property?
Answer: Many factors affect the speed with which a property rents including supply/demand, time of year, location, and condition. Our property manager will recommend a market rent based on these factors. (back to top)

Q18. What happens if the tenant leaves before the end of the lease?
Answer: The tenant is responsible for the rent for the term of the lease. If they are forced to or choose to leave prior to the termination date, they will be charged for the rent until the property is re-rented to acceptable persons under the same terms and conditions of the original lease. The owner is responsible for attempting to re-rent the property as soon as possible in order to minimize the tenant's costs. (back to top)

Q19. I already have a tenant in my property. What now?
Answer: We would then only take over the complete management of the property for the monthly service fee of $100.00 per month. (back to top)

Q20. When can I expect my monthly check?
Answer: Monthly accounting statements are sent, and payments are initiated on the 10th of each month providing the rental funds have cleared. Payments are initiated through a payment system, and depending on your location, your check should be received within 5 days from payment initiation. The statement will have all activity on the account for that month. (back to top)

Q21. Why do property management companies charge leasing commissions? How are these different from management fees?
Answer: Management fees pay the managing company and your property manager for the day-to-day tasks associated with conducting your rental business. Leasing commissions are offered as an inducement to get the property marketed and shown. Our goal is to maximize exposure for your property and encourage all real estate agents (who number in the thousands) to bring qualified tenants to the table. This is accomplished by offering a leasing commission or “finder’s fee” to the agent who markets the property and the agent who brings the tenant to the table.
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Q22. My property manager has suggested that I paint, replace a few rooms of carpet, and have the house power washed before placing it on the rental market. I’m not selling—why should I go to all this trouble and expense for tenants?
Answer: A well-maintained property attracts better tenants, leases in a shorter time, and generally brings higher rents. Well-qualified tenants realize they are sought after and shop homes that are in good condition and offer the best value for their rent dollars. The money you “save” by not having the property in top condition will be spent on longer vacancies and the problems associated with attracting lesser qualified tenants. (back to top)

Q23. What if I don’t want pets or smokers in the house?
Answer: The decision to allow pets or smokers is up to the owner. Additional deposits for pets are generally $250.00. The deposit is deemed refundable only after the property has been inspected to confirm that the house is in its original condition. (back to top)